The Bloom Intelligence WiFi Marketing Automation and Customer Intelligence Hub is a powerful marketing platform that restaurants use to grow their business. Bloom provides marketing professionals with actionable presence analytics and customer profiles to personalize their customers’ experience and optimize restaurant operations. In addition, Bloom’s marketing hub allows you to automatically send offers, messages, and ratings based upon your customers’ behavior.
How You Can Use WiFi Analytics for Marketing your Restaurant
Utilizing your guest WiFi access points, Bloom gathers anonymous customer data. This data informs you about who is visiting your establishment, how often they’re coming back, how long they’re staying, and much more – even if they never log into your WiFi.
Once a customer logs into your guest WiFi, their digital profile is captured. Then, we create detailed customer profiles that include names, emails, phone numbers, zip codes, birthdays, and powerful presence analytics, including:
- Which location they visited
- What offers they’ve received
- Which offers they have redeemed at your location
- Visits Per Period
- Churn Likelihood
- Dwell times
- Per-person averages
- Much more
As a result, WiFi marketing and analytics can open up an entire new world of marketing possibilities for restaurants. With comprehensive, detailed data from a large sample size of your customers, you’ll be able to create personalized, targeted marketing campaigns. Plus, you’ll be able to see tangible ROI from each and every campaign you execute. All the way down to a person walking back in your door.
Develop Intelligent Restaurant Marketing Strategies
Bloom Intelligence features a suite of powerful marketing tools that allow you to create real-time, automated behavior-driven digital marketing for restaurants that build customer loyalty and maximize your restaurant email marketing ROI. In addition, the Bloom platform provides tangible attribution on every campaign you create when re-marketing for restaurants. You’ll save money and time as you improve your marketing efforts and results. Likewise, you’ll save on advertising costs, and make better business decisions.
With Bloom, you can create any number of campaigns, surveys, ratings requests – even smart coupons and restaurant comment cards. These campaigns can be simple messages, they can include redeemable digital coupons, or they can be configured to ask customers for a rating of a recent experience. All can be sent manually, scheduled on a recurring/timed basis, or sent based upon specific customer behavior.
To learn about WiFi marketing in the restaurant industry, download our free whitepaper here – Bloom Intelligence WiFi Marketing Guide
Create Targeted Marketing Campaigns
Bloom gives you the ability to sort, filter and save your customer profiles into various customer lists, or buyer personas. Additionally, if you choose a smart list it will automatically update as a new person that meets this criteria enters your customer database. As a result, this allows you to begin creating much more effective and profitable offline targeted marketing campaigns. By using restaurant marketing segmentation, you can send different messages to different groups, instead of sending a single mass-message to your entire customer database. Segmented, targeted marketing is much more effective for customer engagement and overall marketing ROI.
So, stop guessing who your customers really are and how they behave. Instead, discover your most profitable and loyal customers! Target personalized campaigns to your various customer groups for better ROI and more satisfied, loyal customers.
Discover the ease in which you can segment your customer base with a WiFi marketing platform – Improving Restaurant Marketing with Customer Segmentation
Build A Positive Online Reputation
We allow you to stay ahead of customer sentiment and stay proactive about your reputation by measuring your customer behavior in real time. You can stop poor ratings before they reach popular rating sites. – i.e. TripAdvisor, Google, etc., and encourage good raters to post their experience online.
Automatically send ratings requests to customers about their recent visit. If they respond with a good rating, you can reply with a “thank you” and links to your pages on the online ratings sites. Should they reply with a negative review, you can respond with an apology and a way to resolve the issue. This gives you the opportunity to stop an online negative rating before it even happens.
Learn how to proactively improve your online ratings and reviews in our free guide – Rocket Your Restaurant Ratings and Reviews
Create a Restaurant Loyalty Program
Build a successful customer loyalty program for restaurants or integrate and make your current loyalty program more effective. Bloom tracks every device that enters your restaurant, whether it is logged into your guest WiFi or not. However, when a customer logs into your WiFi, their previous and future visit data is attached to their customer profile. Bloom utilizes advanced algorithm sets that include machine learning and predictive analytics to provide deep customer insight that can be used to create automated email marketing campaigns to send messages, offers or surveys based upon your customers’ behavior on- or off-premise.
If you’d like to learn more about using your guest WiFi to create a loyalty program, download our free guide – Drive Traffic and Loyalty to Restaurant with Marketing Automation
You can track the effectiveness of all campaigns with our advanced attribution models that know when a customer receives a message, returns to your locations, and redeems your offers at your restaurants. Then you can take the guesswork out of marketing for your restaurant.
Discover Bloom Intelligence
The restaurant industry is extremely competitive and marketing continues to be as difficult as ever. However, Bloom Intelligence can give you that necessary competitive edge by engaging your customers on a much more personal level that leads to a higher restaurant revenue per square foot.
It’s time to start leveraging your guest WiFi to gain a competitive edge. Then watch your profits grow. Schedule your free demo today and see how Bloom can help your business grow.
In addition, learn more about cutting edge marketing with our list of 2019 restaurant marketing ideas to grow your restaurant business.
Restaurant Marketing FAQs
Of all the restaurant marketing strategies, perhaps the most efficient and effective strategy is using a WiFi marketing and analytics platform. It allows you to collect customer contact information, segment your customer list, create targeted, personalized messaging, and remarket to them for maximum results.
Restaurant remarketing is a powerful way to connect with visitors to your website or customers who have logged into your WiFi. It allows you to send targeted advertising, behavior driven promotions to those people through online advertising or email marketing. It’s a key marketing concept that should be a primary focus of restaurant owners and marketers.
Restaurant customer segmentation refers to the process of subdividing a customer base into specific groups based on similar demographics, psychographics, and/or various behavior data points. This information can guide restaurant marketing professionals when developing new marketing campaigns for each group, or optimizing existing ones to personalize the customer experience online or at their physical locations.
The best and easiest way to implement and maintain a digital smart coupon program is to use a WiFi marketing and analytics platform like Bloom Intelligence. The platform allows you to easily create and send customers a unique, one-time use code that they can redeem at their next visit. The coupon is stored on their mobile device.
Amazing analytics tools.
“This is an integral part of our local store marketing program. We use the e-mails we collect to tell our existing customers about various promotions, specials and discounts, and the analytics tools are amazing at capturing and displaying smart device activity in and around our store.”
~ Ron Murray
Atlanta Bread Company